
PROCESS
8D assessments
Effective problem-solving is at the core of continuous improvement and Lean thinking.
Improve your problem-solving culture
Develop organisational capability
Strengthen leadership engagement
Enhancing problem-solving capability

Effective problem-solving is at the core of continuous improvement and Lean thinking.
Many organisations struggle to build the right skills and habits to solve problems efficiently, but our 8D assessments provide a structured evaluation of capabilities, behaviours, and leadership support to identify strengths and opportunities for improvement.
The three-phase process
Effective problem-solving is at the core of continuous improvement and Lean thinking.

01
Understanding current problem-solving practices
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Interviewing a cross-section of leaders, practitioners, and team members.
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Observing problem-solving behaviours and their impact on performance.
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Reviewing recent problem-solving efforts to assess methodology effectiveness.

02
Evaluating systems and tools
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Examining the use of 8D or A3 problem-solving frameworks.
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Assessing problem-solving training programmes and coaching systems.
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Reviewing data and trends to understand problem recurrence and resolution efficiency.

03
Exploring leadership’s role in problem-solving
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Analysing how leaders support, recognise, and enable effective problem-solving.
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Identifying whether leaders create an environment that fosters collaboration, accountability, and continuous learning.
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Reviewing leadership behaviours in removing barriers, setting priorities, and maintaining focus.
